Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: January 1, 2025
Theme 10 LLC, operating as SewerTime.com ("SewerTime," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sewertime.com, contact us by phone, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request an estimate on our website
- Call us to schedule service or ask questions
- Send us an email or text message
- Use our services at your property
The types of personal information we may collect include:
- Name
- Phone number
- Email address
- Property/service address
- Information about your septic system or plumbing needs
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our septic and plumbing services
- Communicate with you about appointments, estimates, and service updates
- Send invoices and process payments
- Respond to your questions and requests
- Send appointment reminders and service notifications
- Comply with legal and regulatory requirements
SMS/Text Communications
With your consent, we may send you SMS/text messages related to our services, including:
- Appointment reminders and confirmations
- Service estimates and invoices
- Schedule updates and notifications
Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or call us at (602) 777-7867.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software)
- Legal Requirements: We may disclose information if required by law, regulation, or legal process
- Business Protection: We may share information to protect the rights, property, or safety of SewerTime, our customers, or others
Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use Google Analytics to collect anonymous data about how visitors use our website, including pages visited, time spent on the site, and referring sources.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, maintain business records, comply with legal obligations, and resolve disputes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (602) 777-7867
- Website: sewertime.com/contact
- Company: Theme 10 LLC, operating as SewerTime.com