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Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: January 1, 2025
Last Updated: October 7, 2026

SewerTime Services ("SewerTime," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sewertime.com, contact us by phone, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request an estimate on our website
  • Call us to schedule service or ask questions
  • Send us an email or text message
  • Use our services at your property

The types of personal information we may collect include:

  • Name
  • Phone number
  • Email address
  • Property/service address
  • Information about your septic system or plumbing needs

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our septic and plumbing services
  • Communicate with you about appointments, estimates, and service updates
  • Send invoices and process payments
  • Respond to your questions and requests
  • Send appointment reminders and service notifications
  • Comply with legal and regulatory requirements

SMS/Text Communications

Text messages are sent by SewerTime Services. With your consent, we may text you about your own service with us. We send customer care and account notification messages only:

  • Appointment confirmations, reminders and schedule changes
  • Technician on-the-way, arrival and job-complete updates
  • Links to view your estimates and to view and pay your invoices, payment receipts, and payment reminders for open invoices
  • Replies to questions or service requests you send us

How you opt in: by checking the optional SMS consent box on a form on our website, by agreeing verbally when you book service with us by phone or in person, or by texting us first. Consent to receive text messages is not a condition of purchasing any goods or services. We do not send marketing or promotional text messages.

Message frequency varies based on your service activity. Message and data rates may apply. To opt out, reply STOP to any message at any time (STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT also work). For help, reply HELP, call us at (602) 777-7867, or email admin@sewertime.com. Carriers are not liable for delayed or undelivered messages. See the SMS Terms in our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, scheduling software). This excludes SMS opt-in data and consent, which are never shared with any third party.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process
  • Business Protection: We may share information to protect the rights, property, or safety of SewerTime, our customers, or others

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use Google Analytics to collect anonymous data about how visitors use our website, including pages visited, time spent on the site, and referring sources.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, maintain business records, comply with legal obligations, and resolve disputes.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal retention requirements
  • Opt out of marketing communications at any time

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: