SewerTime Services – Privacy Policy
1. Introduction
SewerTime Services (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use any of our services, including but not limited to our text messaging (SMS/MMS) program and related communications.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We may collect various types of information from you, including but not limited to:
1. Personal Information
• Contact details: Name, email address, phone number.
• Account details: Username, password, and other information relevant to customer accounts.
2. Usage Information
• IP address, browser type, operating system, device information, and access times.
• Pages viewed, links clicked, and other website interactions.
3. Transactional Information
• Payment details (e.g., credit/debit card information) processed through a secure payment gateway (if applicable).
• Billing address and history of transactions.
4. Communications
• SMS/MMS communications, emails, and any forms of communication you send to us.
• Customer support inquiries, feedback, or other user-generated content.
3. How We Use Your Information
We use the collected information for various business purposes, including:
• Service Delivery: Providing, maintaining, and improving our services, including scheduling, notifications, alerts, and promotional messages.
• Customer Support: Responding to inquiries, troubleshooting issues, and delivering customer service.
• Analytics: Monitoring and analyzing usage trends, system performance, and to improve user experience.
• Legal Compliance: Complying with legal obligations, resolving disputes, enforcing agreements, and protecting our rights or the rights of others.
4. Disclosure of Your Information
We may share or disclose your information in the following scenarios:
• Service Providers: We may share your information with third-party vendors who assist us in providing our services (e.g., hosting providers, payment processors, analytics providers, text messaging platforms). These service providers are contractually bound to protect your information and only use it for authorized purposes.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, safety, and property or that of others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity, your information may be among the transferred assets.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and understand how you interact with our services. These technologies may collect information about your browsing habits, device information, and other usage data.
• Types of Cookies: Session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
• Managing Cookies: Most browsers allow you to reject cookies. If you choose to disable cookies, some features of our website or services may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete or anonymize it in accordance with our data retention policies, unless otherwise required by law.
7. Security Measures
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords and keeping them confidential.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or the equivalent minimum age in certain jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us so we can delete such information.
9. Third-Party Links and Services
Our website or services may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
10. International Transfers
Depending on your location, your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which it is processed.
11. Your Choices and Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to object to or restrict certain processing of your information, or request data portability. To exercise any of these rights, please contact us using the information provided below.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. Material changes will be communicated through our standard communication channels (e.g., email, SMS, or a prominent notice on our website).
13. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
SewerTime Services
Phone: (602) 777-7867
Email: [email protected]